What is the problem I am trying to fix?

When does this occur?

How can I duplicate the problem?

Where am I driving when I notice the problem?

Who is driving the car when it happens?  Key points may be lost from person to person. Therefore, it is always important to have the driver describe the problem?

How often does it occur?

How long ago was the first time you noticed it?

The better you can describe a problem the easier and less expensive it is to solve.

Nobody here likes guessing or taking a shot in the dark. We like to see the nail and hit it on the head.

Happy car = Happy customer   : )